If you have any questions about Blyth Valley or the policies we sell, or if you need help using one of our websites, please get in touch. Our office hours are 9 am to 5.30 pm Monday to Friday.

Phone: 0845 370 9030
(we're open 9.00am-5.30pm Monday to Friday - calls are charged at the locar rate)
Email

Blyth Valley Limited
5 Gamma Terrace
West Road
Ransomes Europark
Ipswich
Suffolk
IP3 9SX

Claims

Please let us know as soon as you think you might have a claim on your policy.
Phone: 0845 370 9030
(we're open 9.00am-5.30pm Monday to Friday - calls are charged at the locar rate)
Email

Complaints

If you are in any way disappointed with the service that you have received from Blyth Valley, or the policy that you have bought from us, please get in touch. We need your feed-back in order to improve the service we provide.

Blyth Valley complaints procedure

We promise to acknowledge, and where possible resolve, your complaint within 5 days of receipt. If our investigations are likely to take longer, we'll tell you within the 5 days when you can expect a resolution (and will commit to reaching this within 20 days of your complaint arriving in our office).

The Financial Ombudsman Service (phone 0845 080 1800) is available for private customers, and commercial customers with a group annual turnover of up to £1m, or trusts with a net asset value of up to £1m.

If you have a complaint, please write to:

Iain Hatfield, Chief Executive Officer
Blyth Valley Limited
5 Gamma Terrace
West Road
Ransomes Europark
Ipswich
Suffolk
IP3 9SX
Phone: 0845 370 9030
(we're open 9.00am-5.30pm Monday to Friday - calls are charged at the locar rate)
or email

Blyth Valley Limited is authorised and regulated by the Financial Services Authority. Registered in England no. 3294530 at 2 The Close Norwich NR1 4DJ