Not sure whether to claim?
Contact us quickly
It’s very important that you contact us as soon as you think there might be the slightest possibility of needing to make a claim on your policy.
This is for two reasons:
- Getting the insurer involved in the early stages of a claim can often prevent a situation escalating out of control.
- Ideally, it's best to settle a dispute before the lawyers get involved.
Early warning
You need to let us know as soon as you're aware of:
- Any shortcoming in your work for a client likely to lead to a claim against you. Even criticism of your work which you consider is unjustified could give rise to a claim;
- Any claim or threat of a claim against you;
- Any complaint about your work or a refusal by one of your clients to pay an amount owed to you;
- Any reasonable grounds for suspicion you may have that a partner, director, employee or self-employed freelancer has acted dishonestly.
Don’t try to fix it alone
You also need to be aware that it's very important that you don't try to settle a claim on your own.
You need the underwriter's approval. While the insurer is happy for you to acknowledge that you have PI if requested by a client for contractual reasons, it's important that you don't reveal that you have PI cover if a claim is made against you.
We’re here to help
Don’t forget we’re here to help, contact us on 0845 370 9030 if there’s any aspect of the insurance you’d like to discuss.
Claims form
