Phone, Fax, Address, Email, etc.
Claims
Please let us know as soon as you think you might have a claim on your policy.
There is no cost or penalty involved if the incident resolves itself and no further action is needed, but if you don't inform your insurers of a potential claim, it could invalidate your policy.
So if you're ever in doubt, please call us.
Complaints
If you are disappointed with the service that you have received from Blyth Valley, or the insurance product that you have purchased, please let us know.
You can contact our Customer Service Manager Mark Whitehead by email, mark.whitehead@blyth-valley.co.uk, telephone, 0845 370 9029 or at the postal address above.
Our formal complaints procedure
We promise to acknowledge your complaint within two business days and, where possible, resolve it within five days of receipt.
If our investigations are going to take longer, we'll tell you within five days and let you know when you can expect a full response.
We commit to providing a full response within twenty days of your complaint arriving in our office.
If you are not satisfied with our response, you can contact the Financial Ombudsman Service
The Financial Ombudsman Service is available to:
- Consumers
- Micro-enterprises, which are businesses employing fewer then 10 persons and with a turnover or annual balance sheet that does not exceed €2 million
- Charities with an annual income of less than £1 million
- Trustees where the trust has a net asset value of less than £1 million
Formalities
Our full name is Blyth Valley Limited and we are business insurance specialists. We're authorised and regulated by the Financial Services Authority, and registered in England and Wales no. 3294530 at 7 The Close, Norwich, NR1 4DJ.
